Delivery & Self Collect
ORDERING & COLLECTION
How do I place an order?
- Order can be placed through our website or call 6282 1311 ext 180 or 6858 0111
during office hours (Mondays to Fridays, 10 am to 5 pm). - Order(s) must be placed 3 working days in advance.
- After an order is placed, we will get back to you within 1 to 2 working days as all orders are subjected to confirmation & availability of stock.
- All changes to order require at least 48 hours’ notice.
- Payment must be made in full upon ordering.
- All confirmed orders are non-refundable, returnable nor exchangeable.
Where can I self-collect my order?
Self collection is only available from Mon to Fri (10 am to 5 pm) and Sat (10 am to 12 pm), excluding Public Holidays.
Location at 123 Defu Lane 10, Jack’s Place Building, Singapore 539232.
When can I expect to receive my order?
Usually you can expect to receive your order within 1 to 3 working days upon confirmation.
DELIVERY
Do you provide delivery service?
- Islandwide delivery service is available for orders with a minimum purchase of $40.
- Delivery is done daily except Sundays and Public Holidays.
- Our deliveries are limited to within Singapore only.
- If you have any special delivery requirement, please state it in the notes section before checking out.
- While we endeavour to fulfil all deliveries, we shall not be held responsible for any late delivery or failure to deliver the product ordered due to unforeseen circumstances.
What are your delivery charges?
| Delivery Option | Details |
|---|---|
| Standard Delivery Charge | $20 per location |
| Free Delivery | Orders above $100 |
| Sentosa, Jurong Island, Marina Bay Sands | $10 surcharge on top of standard delivery charge |
**Do note that festive surcharge applies for peak festive seasons such as Christmas or New Year.
*Delivery charges stated are subjected to prevailing Government taxes.
What are your delivery timings?
- Morning: 10 am to 1 pm
- Afternoon: 1 pm to 5 pm
- Evening: 5 pm to 8 pm
Can I change my delivery location and timing?
For any changes after confirmation, please call 6282 1311 ext 180 or 6858 0111
during office hours (Mondays to Fridays, 10 am to 5 pm).
What if I missed the delivery?
Re-delivery is subjected to an additional fee of $15 per location and depends on availability of time slots.
However during festive period, respective delivery charges apply.
What if I received the wrong item?
In rare cases whereby wrong item was delivered, please send an email to us at gourmetstore@jppepperdine.com
Please attach a photo of the received item and we will offer a product exchange or full refund promptly.