Spicing up your dining experience

Subject: Online feedback forms

We were celebrating our parent's wedding anniversary at Jurong Safra JP and were served by the charming, friendly Rosemary. Her service is not only good but her attitude towards customers is excellent. Her smile is contagious. Our evening at JP was an enjoyable one. Thanks to Rosemary.

Mdm Ng

Subject: Online feedback forms

Would like to complement on Naresh outstanding attentiveness and patience. He is warm and friendly. He took the extra step to explain our misunderstanding of our orders. Kudos to Jack's Place United Square for such an outstanding service orientated staff. And thank you for the pleasant dinning experience.

Leonard

Sent: Thursday, 21 September, 2011 10:23AM

Subject: Online feedback forms

I was there on Sunday noon, with my Husband and two kids, age 5 n 4.

I order two set lunch and one kids menu.

We waited quite a while for our soup, as compare to the table that just arrive before us. (they will serve rather quickly)

When the kids menu came, we had to ask for the kids cultery (plastic knife n fork).
AND we will only given one kids cultery, when we have two kids on our table.
I understand i only order one set, so only one set. BUT at all other JACK place outlet that we went, they will ask whether we need kids cultery before we order, and will give us regardless of whether we order kids menu.

AND when we asked for another set of kids cultery, we will only only given a plastic bowl with small metal spoon n fork. Come on, we order kids menu: fish n chip, why give us bowl??

It was a rather unpleasant meal, as my kids fought for their own cultery set, and service was rather slow, despite its not crowded.

I hope your branch in Safra can be more kids friendly, more kids menu, as i notice there are a lot of kids there at safra, with swimming pool and kids dancing studio just beside the restaurant.
(My husband is a Jp member, im not)

Thanks

Yip

Sent: Wednesday 07 September, 2011 11:14AM

Subject: Online feedback forms

I would like to complement one of your waitress. She is senior in age and of a short build. I believe her name is Mdm Bin.

I have been to this branch for a number of times, the staff in general provides quite good service. However Mdm Bin caught my attention because of her attentiveness and warm. She makes my wife and I feel really at ease and comfort in the restaurant attending to even our minor needs like refilling our water and changing our plates. I really hope you can have more service staff like her.

I have been wanting to write this mail for a while but I could not find the time. Please keep up the good work and I hope this complementary feedback will motivate her to continue with her good work. It is really hard to find service staff of her standard in Singapore.

KT

Subject: Thank you very much !

6 September 2011

To : Jacks Place HQ Office

Dear Manager -In-Charge,

I visited Jack's Place at Bras basah outlet yesterday.

I am very impressed by the services rendered to me. The staffs have a smile on

their face at all time and i can feel that they are really happy to serve the

customer even though the lunch time crowd is so large.

I was asked how i find my steak, my hot water was being topped consistently

giving it no opportuinity to reach less than half a glass, used dishes were

cleared very promptly, and the next course served without me asking for

them. I am very impressed by the attentiveness of the staff.

Thus, i am compelled to write in to applaud Mr Kevin, Sheryl, JJ and Qiu Yan

for their dedication and high standard of professionalism.

They have made my dining experience wonderful and i look forward to the next visit.

I have already recommended Jack's Place to my family and friends who have inturn

recommended to their friends.

And i will continue to recommend Jack's Place to more of my friends !

Cheers !