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Sent: Saturday, August 29, 2009 2:20 PM
Subject: FEEDBACK

Good morning Sir/Madam

My family and I dined at Jurong SAFRA outlet last night for the first time. We live in Woodlands and usually patronize the Causeway Point outlet but decided to dine at the “new” JP instead.

The restaurant was busy when we arrived at about 8.30pm but we were warmly greeted upon arrival by Krishna (Assistant Manager?) and shown to our table immediately.
Menus were presented and when we were ready to order, we were attended to by the most pleasant Vicky with her big smile and bubbly personality. She saw to our orders promptly and when I enquired if they had a wine list, she brought the wine list and even recommended the Penfolds Thomas Hyland Shiraz.

The dinner was good as usual and the service outstanding despite the restaurant being “packed to the rafters”.

When we had finished our meal, we requested to have our desserts and coffee at the terrace. This was acceded to quickly and our dessert and coffee were served promptly. We enjoyed the ambience so much that we decided to have a second bottle of the same wine. All this while, Krishna and Vicky made constant checks to ensure that we were alright and if we needed anything. Polite conversation between them and my family ensued throughout the evening.

On behalf of my family, I write to commend Krishna and Vicky for their outstanding service and great people skills and also the rest of the staff for making us feel “so as home”. If anything I must apologize for leaving late (10.30pm) – I think we were the last diners to leave. I attach a copy of my dinner bill

Please convey our sincere and heartfelt thanks and our compliments to all the staff especially Krishna and Vicky.

Thank you
 
B. G
 
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